Policies
Payment Policy
At DT Physio, we strive to provide exceptional physiotherapy services tailored to your needs. To ensure a smooth and efficient process, we require that all appointments are paid for in advance. This policy helps us maintain our commitment to providing high-quality care and ensures that our scheduling remains efficient and fair for all clients.
Advance Payment Requirement
- Initial Assessment: Payment for your initial assessment must be made at the time of booking. Your appointment will be confirmed once the payment is received.
- Follow-Up Sessions: Payment for follow-up sessions must be completed at the time of booking or in advance of the scheduled appointment. This applies to individual sessions and packages.
- Rehabilitation Packages: If you purchase a rehabilitation package, the total cost of the package must be paid in full at the time of purchase.
Payment Methods
We accept the following payment methods:
- Credit/Debit Cards: Visa, MasterCard, American Express
- Bank Transfers: Details will be provided upon request
- Online Payment Services: Stripe
Cancellation and Refund Policy
Please refer to our Cancellation and Refund Policy for details on how cancellations, rescheduling, and refunds are handled. Note that the policy includes information about potential charges for late cancellations and no-shows, as well as the refund process for unused sessions within packages.
Late Payments
Failure to make payment in advance will result in the cancellation of your appointment. We will notify you if the payment is not received, and you will have the opportunity to reschedule once the payment is made.
Data Protection and Privacy Policy
At DT Physio, we are committed to protecting your privacy and ensuring the security of your personal data in compliance with UK data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This policy outlines how we collect, use, and safeguard the information you provide to us. By using our services, you agree to the terms of this policy.
1. Information We Collect
We collect personal information that you provide to us directly, including but not limited to:
- Contact Information: Name, address, phone number, email address.
- Medical Information: Health history, treatment details, and other relevant medical information.
- Payment Information: Credit card details or other payment information.
2. How We Use Your Information
We use your personal information to:
- Provide and manage our physiotherapy services.
- Communicate with you regarding appointments, treatments, and other services.
- Process payments and manage billing.
- Improve our services and website.
- Comply with legal obligations and regulations.
3. Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
- Contract: Processing is necessary for the performance of a contract with you, or to take steps to enter into a contract.
- Legal Obligation: Processing is necessary to comply with a legal obligation.
- Vital Interests: Processing is necessary to protect your vital interests or those of another person.
- Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your rights and interests do not override those interests.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers, and only authorised personnel have access to it. We use encryption and other technologies to protect your information during transmission and storage.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Medical records are typically kept for a minimum of eight years in accordance with regulatory requirements.
6. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to provide our services or comply with the law. This may include:
- Sharing with healthcare professionals involved in your treatment.
- Processing payments through secure third-party services.
- Complying with legal obligations, such as court orders or government requests.
7. Your Rights
Under UK data protection laws, you have the right to:
- Access: Request access to the personal data we hold about you.
- Rectification: Request correction of any inaccurate or incomplete data.
- Erasure: Request deletion of your personal data, subject to certain legal restrictions.
- Restriction: Request restriction of processing your personal data.
- Portability: Request transfer of your personal data to another party.
- Objection: Object to the processing of your personal data.
- Withdraw Consent: Withdraw consent at any time where we rely on your consent to process your data.
To exercise these rights, please contact us at the details provided below.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us understand how you use our website and improve our services. You can manage your cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any linked websites you visit.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.
11. Contact Us
If you have any questions or concerns about this policy or our data protection practices, please contact us at:
DT Physio
Email: info@dtphysio.co.uk
Thank you for trusting DT Physio with your personal information. We are committed to ensuring the privacy and security of your data while providing you with the highest quality physiotherapy services.
Cancellation and Refund Policy
At DT Physio, we understand that circumstances can change, and we strive to accommodate your needs as best as we can. To ensure the smooth operation of our services and respect the time of both our therapists and clients, we have established the following cancellation and refund policy:
Notice Requirement for Cancellation or Rescheduling: We require a minimum of 24 hours' notice for any cancellations or rescheduling of appointments. This allows us to offer the time slot to other clients who may need it.
Cancellation Refunds (For Non Package of Rehabilitation): If you cancel an appointment with more than 24 hours' notice, you are eligible for a full refund of the session fee. Refunds will be processed within 5-7 business days to the original payment method.
Package Refunds:
- If you have purchased a rehabilitation package and wish to discontinue before completing all sessions, you may request a refund for the remaining unused sessions.
- The refund will be calculated based on the sessions used at the non-discounted individual session rate. This ensures you only pay for the sessions you've used without the package discount applied.
- Any remaining balance will be refunded within 5-7 business days to the original payment method. Please note that any applicable processing fees for issuing refunds may be deducted from the total refund amount. You will be informed of any such fees in advance.
- Example: If you purchased a package of 20 follow-up sessions at a discounted rate of £1,800 (with a 10% discount from the standard rate of £100 per session, totaling £2,000), and used 3 sessions, the cost of those 3 sessions will be recalculated at the standard rate of £100 per session. Thus, the used sessions would cost £300, and the remaining balance of £1,500 (£2,000 - £300) will be refunded to you.
Late Cancellations and No-Shows:
- A fee of the full amount of your treatment session will be charged if less than 24 hours' notice is given or an appointment is missed.
- Clients who cancel at the last minute or do not show up for their appointment will not be entitled to a refund. If you have purchased a rehabilitation package, the missed session will still count as one of your appointments and will be deducted from your package total.
- Rescheduling within 24 hours: If you reschedule an appointment within the 24-hour window, it will be treated as a late cancellation, and the full session fee will be charged. However, if 24 hours' notice was given for rescheduling, there will be no additional costs incurred.
Emergency Situations: We understand that emergencies happen. If you need to cancel or reschedule due to an emergency, please contact us as soon as possible. We define emergencies as unforeseen and unavoidable situations such as medical emergencies, accidents, or severe weather conditions. We will handle these situations on a case-by-case basis and may waive the late cancellation fee at our discretion.
Processing Fees: Any applicable processing fees for issuing refunds may be deducted from the total refund amount. You will be informed of any such fees in advance.
Thank you for your understanding and cooperation. This policy helps us provide the best possible service to all our clients. If you have any questions or concerns, please do not hesitate to contact us.
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